PRIVACY POLICIES

Last updated: February 2025

1. Introduction

This Privacy Policy explains how BLUE EDEN srl ("INTENSE", "we", "us", or "our") collects, uses, and protects your personal data when you visit our website or use our services.

By accessing our website (www.intense-experience.be) or using our services, you accept this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. Who We Are

Company Name: BLUE EDEN srl
Registered Address: Grand Rue 102, 7170 Manage, Belgium
Email: contact@intense-experience.be
Phone: +32 (0) 64 87 14 14

3. What Personal Data We Collect and Why

We collect and process personal data in accordance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and Belgian privacy laws.

A. Types of Personal Data Collected

We collect the following data:

Identity Data: First name, last name, email address, phone number.
Technical Data: IP address, device type, browser type, operating system, and website usage details.
Booking Information: Reservation details, preferred services, payment confirmations.
Marketing Preferences: Consent for receiving promotional offers.

B. Why We Collect Your Data

We collect your data for the following reasons:

To process reservations and provide our services.
To personalize your experience and improve our offerings.
To send you updates about your reservations and special offers (if you have consented).
To comply with legal obligations and ensure safety and security.

4. Legal Basis for Processing Your Data

We process personal data based on:

Contractual necessity: To fulfill your booking and provide our services.
Legitimate interest: To improve our services and prevent fraud.
Legal obligation: To comply with Belgian and EU laws.
Consent: When you opt-in to receive marketing communications.

5. Data Retention

We store your personal data for the minimum period required:

Booking data: 3 years after your last reservation.
Marketing data: Until you withdraw consent.
Legal and security data: As required by Belgian law.

6. Your Rights Under GDPR

You have the right to:
✔ Access your data and request a copy.
✔ Correct any incorrect or incomplete data.
✔ Request deletion ("right to be forgotten").
✔ Withdraw consent for marketing at any time.
✔ Restrict or object to processing.
✔ Lodge a complaint with the Belgian Data Protection Authority (APD/GBA).

7. Security Measures

We implement strict security protocols, including encryption, secure servers, and restricted access, to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we encourage users to exercise caution.

8. Cookies & Tracking Technologies

We use cookies and tracking technologies to improve our website and analyze usage. You can manage or disable cookies in your browser settings.

9. Third-Party Sharing & Transfers

We do not sell or rent your data. However, we may share limited data with:

Service providers (e.g., payment processors, booking platforms).
Authorities if required by law.

Data transfers outside the EU/EEA are secured with Standard Contractual Clauses to ensure compliance with GDPR.

10. Contact & Complaints

For any data inquiries or complaints, please contact:
📧 Email: contact@intense-experience.be
📞 Phone: +32 (0) 64 87 14 14